Sales made directly by Keep Human Books are made subject to the following terms and conditions:


A David among a world of Goliaths
We are a small print-on-demand company. While we endeavour to get your book to you as soon as possible, this sometimes could mean slightly longer-than-normal arrival times in the UK in busier periods. We try to get your book to you within 3-7 working days. But because we are a print-on-demand company, this could mean that when demand is far higher than anticipated it will occasionally take 7-10 working days for the books to be printed before the dispatch process our end. But even in busy periods you should never have to wait longer than 14-28 working days. So we thank you for your patience!


Pricing
We aim to keep our website up to date with details of current pricing. While we take all reasonable care to present accurate pricing information, we cannot guarantee that our pricing will not change. However, if our pricing increases, then we will normally check with the customer before dispatch to see if the customer still wishes to receive the item at the new price or will cancel the order and notify the customer of this.
 All our prices are in pounds sterling, unless stated otherwise.

Orders

Full payment is required on placing of the order and prior to the dispatch of materials.
 All orders are accepted subject to stock availability and may be delivered in two or more instalments.
 If an order is placed on-line, then an order confirmation should appear on the screen (which the customer is advised to print off). The status of the order can be viewed on-line. An order made on-line only becomes binding when we have dispatched the materials.
 Keep Human Books reserves the right to decline an order where we suspect fraud or foul play. 
If a customer fails to take delivery on the date of delivery of the materials or does not give adequate delivery instructions, then we may store the materials and will not be liable for any loss, damage or deterioration during storage. All such storage expenses and any additional delivery costs will be reimbursable to us and may be added to the invoice.
 Title to materials only passes on payment in full – including the clearing of cheques. This means any sales made by customers before the passing of title are made as agent for Keep Human Books and any proceeds will be held on trust by the customer to the extent necessary to settle any amounts due to us. 
If a customer believes that materials have been lost in transit or have not been delivered, they must contact us within 30 days of the shipping date. Claims will not be accepted for lost items reported outside this time frame.
 Customers are responsible for complying with all relevant import and distribution laws and regulations and for obtaining and maintaining at their own expense any necessary import or export licences, customs' clearances, exchange control consents or other authorisations and permits.


Returns
We operate a "no questions asked" returns policy if you cancel your order within 30 days of receiving it and the materials are returned within 14 working days of this. Email us and we will send you a returns questionnaire which we will ask you to fill in and email back to us. Or ring us and we will ask you for a few details about your return. Either way, we will need your receipt number and/or order number as proof of purchase. Any postage or courier charges incurred in making such returns will be at the customer's cost, unless the materials were damaged or faulty or sent in error.
 We will then refund you within 14 days of receiving the goods back. 
After this "no questions asked" period, we will only accept returns of materials in the following circumstances:
 The materials were found to be damaged or faulty, in which case we will either replace the materials or give the customer a full refund (subject to their indicating a preference and to our receiving the relevant materials back from the customer before dispatching the replacement).
The materials were incorrectly supplied by us, in which case we will issue a full refund (subject to our receiving the relevant materials back from the customer).
The customer is responsible for packaging and returning any materials returned in accordance with these terms and conditions. Any returns of materials in accordance with these terms and conditions should be made to the return address specified with the package on delivery. Please allow 14 days (in addition to any delivery time) for returns to be processed. We will only be liable to reimburse return costs to the extent we are satisfied that the customer has used the most economical and appropriate return method.
Any returned materials damaged other than through our fault (and this includes circumstances where the relevant materials have been used or show signs of being used) will not be accepted by us and no refund will be made. We will notify the customer of any such circumstances and the customer will be responsible for arranging collection of rejected materials. Any such materials not collected within 30 days of notification by us will be disposed of and we accept no liability.
Our returns policies do not affect your statutory rights.


General
Copyright in our materials (which includes, but is not limited to, layout, content, design, graphic, photographic, text, multimedia, audio visual material and other content) is ours. Where our materials are badged with professional institute logos or names, then these are used under licence and copyright in such logos or names belong to the relevant institute.
 Purchasing materials from us does not entitle customers or any third parties to copy them or distribute or use the information comprised in them without our express written consent. If we become aware of any infringements of any of these rights, then we reserve the right to take legal action against customers and any relevant third parties and to seek all appropriate remedies and costs. 
Our liability (and, as applicable, that of our sister companies) for losses arising from our negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the amounts paid by the customer for the relevant materials, plus any postage or courier charges reimbursable in accordance with these terms and conditions. Except in the case of liability for death or personal injury, we will have no liability for indirect or consequential loss or damage.
 We do not represent or warrant that any information comprised in our website or other materials is completely accurate and up to date and we accept no liability for any use of any such information by any person.
Our terms and conditions and all our agreements with customers are governed by and construed in accordance with English Law and the English courts have exclusive jurisdiction.
 Any sales of materials made by our sister companies as agents for us contracted through our sister companies’ websites or otherwise are made subject to the terms and conditions displayed on the relevant sister company's website.


Keep Human Books details are as follows:
Mark Stillman, Keep Human Books, 40 Main Street, Paull village, East Riding, Yorks HU12 8AL, England. Tel: (UK +44) 07753 219723 (UK +44) before 4pm on weekdays and 07710 527674 weekends or after 4pm weekdays. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.